Southwest Airlines loses top spot in passenger satisfaction, even as others gain

Southwest Airlines Co, the biggest user of Boeing Co's 737 MAX jets that were grounded worldwide following two fatal crashes, dropped two places from the top in terms of passenger satisfaction in 2019, a survey by the American Customer Satisfaction Index (ACSI) showed. Southwest was ranked third this year out of 10 airlines, behind Alaska Air Group Inc and JetBlue Airways Corp that climbed one place each to claim the first and the second spot.

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